CLI — Support

metalhost support ticket (alias sup) opens org-scoped tickets — same flow as the dashboard Support tickets guide.

Commands

Command	What it does
support ticket create	Open a ticket.
support ticket list	List open tickets (org-wide).
support ticket get ID	Get ticket + message thread.
support ticket reply ID --body ...	Add a customer reply.
support ticket close ID	Close a ticket.

Create a ticket

metalhost support ticket create \
  --org organizations/my-org \
  --subject "Cannot SSH to web-1" \
  --body "Port 22 times out after VM reached RUNNING." \
  --category TECHNICAL \
  --priority NORMAL \
  --resource vm=web-1

Categories: GENERAL, TECHNICAL, BILLING, ABUSE, FEATURE. Priorities: LOW, NORMAL, HIGH, URGENT. Use --resource to attach a VM or other resource for triage.

Quota increases

Request higher limits (VMs, disks, public IPs, ISOs) via a BILLING or TECHNICAL ticket — there is no self-serve quota API. Check current usage with metalhost quota first (CLI → Catalog & quotas).

What's next

• Dashboard → Support tickets
• Go SDK — Support
• Examples → support ticket